1.1/ Power Indicator
🔘 Indicator status
On (steady white): power is on
On (flashing and always on): flashing when charging, and always on when the battery is fully charged
Off: Power off
When power is off, press and hold the power button for 1-2 seconds to turn on the device.
When power is on, tap the lock screen to enter sleep mode.
1.2/ Audio jack & charging port
3.5mm audio jack
• The combo audio jack does not support traditional microphones.
• Due to different industry standards, when a third-party headset with a microphone is connected, the recording function may not be supported.
Charging port
Please use a PD protocol power supply above 12V. Do not use a power supply that does not have 3C certification and international quality certification, or that is not marked with exact power. If you use non-standard products, you will be responsible for machine damage and safety accidents.
2.1/ Start using Windows
Note: Windows® 10 has an updated version. If you are using a newer version, some operations may be different. Please refer to the actual product.
When using the operating system for the first time, you need to configure the operating system.
The configuration process may include the following steps:
• Accept the end user license agreement
• Configure Internet connection
• Register the operating system
• Create user account
2.2/ Operating system interface
Windows 10 has a powerful and very useful start menu.
To open the start menu, do one of the following:
• Press the "Win" logo key on the keyboard.
• Press Start in the lower left corner of the desktop.
2.3/ Settings
Settings allow you to perform basic tasks. You can also search for more settings through the settings search box in the upper right corner. To open the settings:
• Open the Start menu and select Settings.
2.4/ Personalized menu
You can use your favorite apps to personalize the start menu.
To personalize the start menu:
1. Open the start menu and find the list of apps on the left.
2. Right-click the application you want to add to the start menu, and then select Pin to start menu.
Note: You can also drag an application from the application list to add it to the start menu.
2.5/ Task and desktop management
Task view
To open the task view, do one of the following:
• Select the task view button on the taskbar.
• Press the Windows logo key + Tab key.
• Swipe in from the left edge of the screen.
Virtual desktop management
Windows 10 can create, manage and switch virtual desktops.
To create a new virtual desktop, do one of the following:
• Open the task view and select a new desktop;
• Press the Windows logo key + Ctrl key + D key.
To switch between different desktops, please do one of the following:
• Open the task view and select the desktop you want to activate.
• Press the Windows logo key + Ctrl key + / key to switch between the desktops you created.
2.6/ Connect to a wireless network
Enable wireless connection
To enable the wireless function, do the following:
1 Press Fn + Backspace to turn off airplane mode.
2 Click on the lower right corner of the taskbar to open the network configuration page.
After enabling the wireless function, the machine will automatically scan for available wireless networks and display them in the wireless network list. To connect to a wireless network, click its network name in the list, and then click Connect.
2.7/ Starter app
Windows 10 also provides a starter application to demonstrate the new features of Windows 10. You can find it in the start menu.
To open the starter app, do one of the following:
• Open the start menu and select Get started 💡.
• Press the Windows logo key + Fn + F1 (depending on the keyboard layout).
3.2/ System Recovery
Resetting this computer is a set of built-in recovery tools that allow users to restore the operating system to its original state while retaining the original data and important custom settings without backing up data in advance.
Users can use the following functions to reset this computer from multiple locations within the Windows system:
Keep my files
Solve the software problem by reinstalling the factory default configuration, while keeping the user's personal files, deleting applications and settings;
Delete everything
Prepare for machine recycling or ownership transfer by reinstalling the factory default configuration and restoring all user data and applications to the original state of the out-of-box experience (OOBE).
3.3/ Reset handheld
Reset this computer can be started from the following locations:
• Power button + volume up button.
-Turn off the computer and wait at least 5 seconds
-Press and hold the volume up button and then press the power button until Novo Menu appears on the screen
-Novo Menu System Recovery Troubleshooting Reset this computer.
• Windows computer settings:
-Windows computer settings->update and security->recovery->reset this computer->choose to start
For more instructions, see the Windows Getting Started document
4.1/ Troubleshooting
Display problem
When I turn on the handheld, nothing is displayed on the screen.
• If the screen is black, make sure:
-The AC power adapter has been connected to the handheld, and the power cord plug has been inserted into a working power outlet.
-The handheld power is turned on, press and hold the power button for 3 seconds to confirm.
-Press and hold the power button for 10 seconds to force shutdown. Then press the power button again for 3 seconds to turn on.
A black screen appears when the handheld is running
• Your power management is enabled. Do one of the following to resume operation from sleep mode:
-Press any key on the keyboard.
-Press the power button.
Sleep mode problems
After displaying the critically low battery error message, the handheld immediately shuts down.
• The battery is low. Connect the AC power adapter to the handheld.
The handheld will enter sleep mode immediately after the power is turned on.
• please ensure:
-The battery is fully charged.
-The operating temperature is within the acceptable range.
Note: If the battery is fully charged and the temperature is within the acceptable range, please do the following:
a) Press the power button for 3 seconds to turn on.
b) Press and hold the power button for 10 seconds to force shutdown.
c) Press the power button again for 3 seconds to turn on. Then start reset this computer to restore the system and reset the computer.
The handheld cannot return from sleep mode and does not work
• If the handheld cannot return from sleep mode, it may be due to a depleted battery.
• If the handheld is in sleep mode, connect the AC power adapter to the computer. Then press the power button.
• If the handheld is turned off, connect the AC power adapter to the machine. Then press the power button to resume operation.
Note: If the system still cannot return from sleep mode, the system has stopped responding and the handheld cannot be turned off. In this case, please force shutdown (unsaved data may be lost). To force shutdown, press and hold the power button for 10 seconds or more. If the handheld still does not shut down, please unplug the AC power adapter.
Display problem
The screen is blank, please do the following:
-If you are using the AC power adapter or the battery, press
Fn + (the key is located on the keyboard) makes the screen brighter.
-Press the power button to confirm whether the computer is in sleep mode.
-If the problem persists, please use the solution to the next problem: "The screen content cannot be read or is distorted".
The screen content is unreadable or distorted. Please make sure that the screen resolution and color quality settings are correct.
Incorrect characters appear on the screen. • Is the operating system or program installed correctly?
If there is no problem with the installation and configuration, please do the following:
a) Press the power button for 3 seconds to turn on.
b) Press and hold the power button for 10 seconds to force shutdown.
c) Press the power button again for 3 seconds to turn on. Then start to reset this computer to restore the system and reset the handheld.
If the problem persists, send the machine for repair.
Sound problem
Even if you turn up the volume, you still cannot hear any sound from the speakers.
• please ensure:
-The mute function is turned off.
-The combo audio jack is not used.
-The speaker is selected as the playback device.
Battery problem
Your handheld shuts down before the battery status icon shows that it’s exhausted.
-Or-
Your handheld is still running after the battery status icon shows that it’s exhausted.
• Recharge the battery.
The buttons currently controlled by EC are defined as follows:
1, VOL+, VOL-, Power
2. Win, ESC, KB, TM
Working mode 0, standard definition 1,2
0: The default function of the keyboard (Win, ESC, KB, TM)
1: Special mode function (screenshot, ESC, ALT+F4, Enter)
2. Special mode function (UP, Left, Right, Down) 4 direction keys
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